{
  "schemaVersion": "1.1",
  "policyVersion": "1.1",
  "name": "TRUKKIT Realtor Partner Protection Standard",
  "status": "public-operating-standard",
  "effectiveDate": "2026-07-21",
  "statusNote": "This is a public operating commitment. Written terms, intake records, permissions, CRM and advertising suppressions, access controls, provider instructions, privacy disclosures, and actual practices must remain aligned with it. Executed agreements, client instructions, brokerage policy, and applicable law control if they require a stricter result.",
  "lastReviewed": "2026-07-21",
  "policyUrl": "https://southernbellliving.ai/realtor-partners",
  "relationshipDisclosureUrl": "https://southernbellliving.ai/the-integration",
  "headline": "Your client stays your client. TRUKKIT handles the haul—nothing else.",
  "scope": "Customers, households, estates, trusts, businesses, and properties introduced to TRUKKIT by a real estate agent, team, brokerage, association, or referral network and recorded as partner-referred at intake.",
  "clientChoice": "The standard prevents solicitation and misuse of referral data; it does not restrict a customer’s lawful right to choose, change, or contact a real estate professional.",
  "providerRoleBoundary": {
    "operatingModel": "TRUKKIT may offer service jobs by ping or other dispatch notice to independent service providers, who decide whether to accept and complete an available job under applicable provider terms. This statement describes the intended operating model and is not a legal classification conclusion.",
    "authorizedRole": "Accepted-job logistics and physical service only, using the minimum customer and property information reasonably necessary for the assignment.",
    "prohibitedRole": "Providers are not authorized through TRUKKIT to provide, solicit, recommend, discuss, or refer real estate brokerage services; collect brokerage leads; promote Southern Bell Living; transfer service observations for brokerage use; or receive compensation tied to a real estate referral.",
    "customerQuestionResponse": "A provider should not answer a real estate question. The provider should direct the customer to the customer’s own real estate professional or official TRUKKIT Support, without recommending Southern Bell Living or any other brokerage.",
    "founderContactRule": "A TRUKKIT service job does not by itself authorize John Bell, Erica Zepp, Southern Bell Living, or its brokerage to contact the customer about real estate."
  },
  "customerSourceRules": [
    {
      "source": "southern-bell-living-client",
      "defaultTreatment": "Separate TRUKKIT service may be chosen; the documented SBL relationship remains independent, and TRUKKIT service data stays outside brokerage use."
    },
    {
      "source": "realtor-or-brokerage-referral",
      "defaultTreatment": "Partner-Protected and service-only; no SBL solicitation, brokerage lead transfer, prospecting CRM enrollment, or person-level SBL audience use based on the referral or service record."
    },
    {
      "source": "direct-trukkit-customer",
      "defaultTreatment": "TRUKKIT-only by default; a separate SBL contact request is possible only through the source-gated permission bridge."
    },
    {
      "source": "unknown-or-unverified",
      "defaultTreatment": "Service-only and ineligible for SBL follow-up until official Support verifies source, representation status, eligibility, disclosure, and consent."
    }
  ],
  "permittedUses": [
    "Quote and scope preparation",
    "Scheduling, dispatch, access, safety, and service delivery",
    "Payment, customer support, quality control, and fraud prevention",
    "Insurance, disputes, accounting, tax records, and legal compliance"
  ],
  "prohibitedUses": [
    "Southern Bell Living listing, buyer-representation, valuation, newsletter, market-report, listing-alert, referral, or real estate nurture solicitation triggered by the TRUKKIT referral",
    "Enrollment of the protected service record in Southern Bell Living’s prospecting CRM or marketing automation",
    "Customer-list upload, matching, custom-audience use, lookalike-source use, or person-level retargeting for Southern Bell Living based on the protected record",
    "Transfer of potential-listing signals, estate circumstances, access details, photographs, inventories, property-condition observations, or job notes to Southern Bell Living for brokerage use",
    "Public or marketing use of service photos, possessions, testimonials, or before-and-after content without separate authorization"
  ],
  "inboundRealEstateProtocol": [
    "The service provider does not discuss, recommend, solicit, or refer real estate services and does not collect a brokerage lead.",
    "The provider directs any real estate question to the customer’s own real estate professional or official TRUKKIT Support.",
    "Support checks and documents customer source and current listing, buyer-representation, or other exclusive real estate representation before any brokerage introduction.",
    "If the customer is partner-referred, represented, or uncertain, Support directs the customer to the referring or current real estate professional and does not create an SBL lead from the TRUKKIT interaction.",
    "Only an eligible direct TRUKKIT customer who states that no conflicting representation exists and independently requests SBL contact may enter the separate permission bridge.",
    "The underlying TRUKKIT service record remains suppressed from general SBL marketing, advertising, and brokerage-intelligence use regardless of a later independent relationship."
  ],
  "directCustomerPermissionBridge": [
    "Limit eligibility to a verified direct TRUKKIT customer; Partner-Protected, represented, and uncertain-source customers are excluded.",
    "Record customer source and representation status through official Support rather than through the service provider.",
    "Disclose that John Bell founded both companies, that they are separate companies, and that the customer may choose any real estate professional.",
    "Obtain a separate, affirmative, named request identifying Southern Bell Living before any SBL follow-up.",
    "Transfer only the minimum contact information and the customer’s stated request; do not transfer service photos, inventories, access information, estate circumstances, property-condition observations, or job notes.",
    "Retain the consent timestamp, disclosure version, source decision, representation response, transfer record, and revocation or suppression status."
  ],
  "confidentialityRules": [
    "Use and disclose only the minimum service data reasonably necessary for an authorized purpose.",
    "Limit employee, contractor, vendor, and subcontractor access by role and need to know.",
    "Share partner status updates only with customer or authorized-representative permission and limit the content to what is necessary.",
    "Retain service data only for documented business, contract, accounting, insurance, dispute, tax, or legal needs, then delete or de-identify it under a written schedule.",
    "Investigate, correct, and document verified violations, with notice when appropriate or required."
  ],
  "exceptionsAndClarifications": [
    "A customer may encounter broad, untargeted Southern Bell Living advertising shown to the general public; the protected TRUKKIT record must not be used to select, match, target, retarget, or directly solicit that customer.",
    "The referral does not erase a documented Southern Bell Living relationship or valid marketing consent that existed independently before TRUKKIT received the referral; conflicts must be disclosed and handled under client instructions, current agreements, professional rules, and law.",
    "A pre-existing relationship or later independent opt-in does not authorize Southern Bell Living to use protected TRUKKIT service data for brokerage purposes.",
    "Required service, safety, payment, insurance, dispute, fraud-prevention, accounting, tax, and legal communications are not marketing."
  ],
  "requiredControls": [
    "Referral source and referring-partner identity captured and locked to the service record, with a time-stamped partner-protection receipt and policy version",
    "Southern Bell Living CRM import, automation, newsletter, property-alert, and nurture suppression",
    "Advertising export, customer-list, custom-audience, lookalike-source, and retargeting exclusion",
    "Separate systems or role-based access with cross-company access disabled by default",
    "Provider-role terms, training or acknowledgment, customer-question redirect, and escalation instructions",
    "Separate direct-customer consent record with source, representation, disclosure, named request, minimum-data transfer, revocation, and audit fields",
    "Periodic suppression, export, permission, and complaint audits with a named owner",
    "Written retention, incident-response, privacy, and partner-addendum terms",
    "Ongoing South Carolina counsel and applicable broker-in-charge review when law, agreements, systems, services, or marketing practices materially change"
  ],
  "authorityAndLimits": "Current representation agreements, executed partner terms, brokerage policy, privacy notices, client instructions, and applicable law control. This standard is an operating disclosure, not legal advice.",
  "referenceSources": [
    "https://www.nar.realtor/about-nar/governing-documents/code-of-ethics/2026-code-of-ethics-standards-of-practice",
    "https://www.nar.realtor/data-privacy-security/nars-data-security-and-privacy-toolkit",
    "https://www.ftc.gov/business-guidance/privacy-security/consumer-privacy",
    "https://www.irs.gov/businesses/small-businesses-self-employed/independent-contractor-self-employed-or-employee",
    "https://www.scstatehouse.gov/code/t40c057.php"
  ]
}